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RETURN & REFUND


RETURN AND REFUND DECLARATION

Every order from {{code = STORE_CODE}} has a 14-day return or refund guarantee. This item will be refunded within 14 days of receiving your items. To make a claim, please follow one of the options below.

SITUATIONS WHEN WE REFUND
1. Product issues
We are focusing on providing high-quality items for you. However, if you do not know what you think of it, it is important that you do not have a problem with it. We will process a refund request within THREE business days.

2. Item out of stock
If you are not able to ship to us, we will contact you by E-mail. We will offer you the best price.

RETURN PROCESS
Please include the following information in the return package:
SKU of the item (s) you want to return.
② Shipping label (outside the package).
③ Reasons for return.

Please send an email to the following email address for more information.
We will refund you after your package and inspected it.

SHIPPING FEE


You will pay all shipping fees.
If you want to return with no quality issues, you are responsible for all shipping fees. This includes both shipping and shipping. The refund will be processed.

Other Situations
If you have a unique situation, please contact us

POLICY CONDITIONS AND REQUIREMENTS

1. Product quality issues

Steps: Email our Customer Service → Upload your product picture / video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.

2. Unsatisfactory products


Steps: Email our Customer Service → Customer Service Confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 2 to 3 weeks after receiving your products.
Solution: After receipt and inspection of the item, Customer Service will issue you a refund.
Notice: You must bear all costs, including the initial shipping cost.

3.Wrong item


Steps: Email our Customer Service → Upload your product picture / video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

4. Size problem


Steps: Email our Customer Service → Upload your product picture / video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours

Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B: The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm / 1 inch due to hand measurements.
- If the size difference is less than 2cm / 1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm / 1 inch different, we will cover all shipping costs.

5. Color problem
The precise color of each item may vary depending on your screen, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer may not mean that the item is the wrong color.
However, if you feel that you are getting an item that is the wrong color, you can follow the same procedure described in section 3.

Policy Exclusions
Goods are not covered by our 14-day return or
A. The product serial number was not distributed by ;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments;
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;